Privacy Policy

Vista Grande Realty LTD ("Vista Grande", "we", "us" or "our") is a real estate and property development company headquartered in Ibadan, Oyo State, Nigeria. We are the data controller responsible for the personal data described in this Privacy Policy.

This policy explains what we collect when you visit vistagranderealty.com, contact us, submit an enquiry, or complete our staff bio-data and guarantor forms, and how we use and protect that information.

Information you give us

• Identity details: full name, date of birth, gender, marital status, nationality.
• Contact details: email address, phone number, residential address.
• Property enquiries: location and budget preferences, listings you ask about, inspection requests.
• Staff and guarantor submissions: employment details, next-of-kin information, identification type and number, guarantor details and witness information.
• Newsletter subscription: your email address.
• Correspondence: anything you send to us by email, phone, WhatsApp or the contact form.

Information collected automatically

• Device and browser information (browser type, operating system, device type).
• Usage data: pages viewed, referring URL, session duration, approximate location (country/city level).
• IP address and online identifiers such as cookies and similar technologies (see our Cookie Policy).

Information from third parties

We may receive limited technical information from Google Analytics, Google Tag Manager, Meta (Facebook) Pixel and Google Maps when those services are loaded on our pages.

We use personal data only for the purposes it was collected for, including:

• Responding to enquiries, arranging site inspections and following up on property interests.
• Processing and verifying staff bio-data and guarantor submissions where you have applied to work with us.
• Sending newsletters or marketing messages you have subscribed to.
• Managing admin access to internal record systems.
• Understanding how visitors use our website so we can improve its content and performance.
• Detecting fraud, misuse or security incidents.
• Complying with legal obligations under Nigerian law.

Our legal bases

We rely on your consent (for example when you submit a form or subscribe), our legitimate interests in operating and improving our business, and compliance with legal obligations.

We do not sell, rent or trade your personal data. We may share it only with:

• Our authorised staff and professional advisers who need it to handle your enquiry or application.
• Service providers who help us operate the website and our systems (hosting, analytics, email), bound by their own data protection obligations.
• Professional partners such as surveyors, solicitors or engineers where a transaction you requested requires it.
• Regulators, law enforcement or courts where we are legally required to disclose it.

Some of these providers may process data outside Nigeria. Where that happens, we take reasonable steps to ensure an adequate level of protection for your data.

Our website uses the following third-party tools. Each is operated by its own controller and governed by its own terms:

• Google Analytics and Google Tag Manager — to measure traffic and improve the site.
• Meta (Facebook) Pixel — to measure the effectiveness of our advertising.
• Google Maps — to show our office location and property maps.
• Google Fonts — to display our typography.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, and manage ad personalisation through your Google and Meta account settings.

We use cookies and similar technologies to keep you signed in, remember preferences and measure site usage. Some features cannot work without them.

For the full list of cookies we use, their purpose and how to control them, please read our Cookie Policy.

We apply appropriate technical and organisational measures to protect your data, including encrypted transport (HTTPS), access control on our admin and record systems, and restricted internal access on a need-to-know basis.

No method of transmission or storage is completely secure. If we become aware of a breach that affects your personal data, we will notify you and the Nigeria Data Protection Commission as required by law.

We keep personal data only for as long as necessary for the purpose it was collected for, including any legal, accounting or reporting requirements.

• Enquiries and correspondence: up to 24 months after our last contact.
• Newsletter subscriptions: until you unsubscribe.
• Staff bio-data and guarantor records: for the duration of engagement and any statutory retention period afterwards.
• Analytics data: retained in aggregate form for up to 14 months.

When data is no longer required, we delete it securely or anonymise it.

Under the Nigeria Data Protection Act 2023 (NDPA), you have the right to:

• Access the personal data we hold about you.
• Correct data that is inaccurate or incomplete.
• Request deletion of your data.
• Object to or restrict how we use your data.
• Withdraw consent at any time (this does not affect prior lawful processing).
• Receive your data in a portable, machine-readable format.
• Lodge a complaint with the Nigeria Data Protection Commission (NDPC).

To exercise any of these rights, contact us using the details in Section 12. We will respond within the timeframe required by law and may need to verify your identity first.

Our services are directed at adults. We do not knowingly collect personal data from anyone under 18. If you believe a minor has provided us with data, contact us and we will remove it.

Our site may link to third-party websites, listing platforms or social media. Those sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to read them.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The latest version will always be published on this page with an updated "Last updated" date. Where changes are significant, we will highlight them prominently.

Questions, concerns or requests about this policy or your personal data:

• Company: Vista Grande Realty LTD
• Location: Ibadan, Oyo State, Nigeria
• Phone / WhatsApp: 0906-885-5903
• Email: info@vistagranderealty.com